FAB Customer Care – Contact Information, Services, and Support Guide

ByYousef Al Mansoori

Are you facing an issue and trying to contact FAB Customer Care? Whether it’s a lost card, a failed transaction, or simply needing help with your account, getting the proper assistance at the right time is crucial. In this article, you will find a detailed guide on the best way to contact FAB customer care quickly and what services they can provide to resolve your issue. After all, time is money when it comes to banking support!

What is FAB Customer Care?

FAB Customer Care is a dedicated support system designed to answer customer queries and assist them in solving their issues. Whether you need help with account management, digital banking, credit cards, loans, or fraud protection, FAB provides multiple contact channels, such as phone support, email, live chat, and social media. The customer care of FAB Bank operates 24/7 to help people with their issues related to the bank. The First Abu Dhabi Bank successfully established the best support system in the country. FAB ensures you’re never left high and dry when you need assistance.

Read also: FAB Balance Check

How to Contact FAB Customer Care

There are multiple methods available to contact FAB support quickly; some of these methods are listed below:

  • Phone Support: Phone support is the most common way to contact FAB, the bank has separate help-line numbers for local and international customers. The average response time is 2-3 minutes.
  • Email Support: You can use the bank’s email support system; this method is not preferable if you want urgent assistance or are facing serious issues such as fraud, card loss, and unknown transactions.
  • Live Chat & Virtual Assistant: If you need information about FAB Bank, the live chat option, integrated into its official website, is best.
  • Social Media Channel: You can send a message on the FAB Bank’s social media handle, but the average response time is 3-4 days. 
  • Physical Branches: If you have any issues related to your bank account or an enquiry for a loan, you must visit the FAB Bank branch during operating hours.
Top 5 methods to contact customer care
Infographic showing top methods to contact customer care

Check also: How to Check Etisalat Balance

FAB Contact Numbers & Emails

Personal Banking

Service

Region

Phone Number

International Phone Number

Email

FAB Service

UAE

600 52 5500

+971 2 6811511

–

National Housing Loan (NHL)

UAE

600560137

+971 2 4996111

–

e-Dirham

UAE

600500201

+971 2 4996125

–

Ratibi

UAE

600522298

+971 2 4996279

–

Payit

UAE

600543329

+971 2 4996411

–

POS

UAE

02 4104888

+971 2 4104888

–

FAB Islamic

UAE

8002200

+971 2 4996299

–

Corporate & Investment Banking

Service

Phone Number

Email

Technical Support (Corporate Online)

+971 2 6920766

[email protected]

Global Corporate Finance

–

[email protected]

FIG Client Services

+971 2 3053888

[email protected]

GOV Client Services

+971 2 4105151

[email protected]

IBG Client Services (Abu Dhabi)

+971 2 4105151

[email protected]

IBG Client Services (Dubai)

+971 4 3710144

[email protected]

CBG Client Services (Abu Dhabi)

+971 2 4105101

[email protected]

CBG Client Services (Dubai)

+971 4 3710400

[email protected]

MNC Client Services (Abu Dhabi)

+971 2 4105101

[email protected]

MNC Client Services (Dubai)

+971 4 3710444

[email protected]

Customer Services

Location

Address

Abu Dhabi

Khalifa Street, FAB One Tower, 14th Floor

Commercial Banking

Service

Region

Phone Number

International Phone Number

Email

Commercial Banking

United Arab Emirates

600 52 2235

+971 2 499 6700

[email protected]

Trade-related queries

–

+971 4 6079722

–

[email protected]

Elite Banking

UAE

80040000

+971 2 4103402

[email protected]

Private Banking

UAE

80040000

+971 2 4996599

[email protected]

Elite & Private Banking

Service

Region

Phone Number

International Phone Number

Email

Elite Banking

UAE

80040000

+971 2 4103402

[email protected]

Private Banking

UAE

80040000

+971 2 4996599

[email protected]

Investor Relations

Service

Email

Investor Relations Team

[email protected]

Registrar

[email protected]

PR and Media

Service

Email

PR and Media

[email protected]

FAB Customer Care Services

  • Account-related Queries: You can get assistance with opening, updating, and closing accounts.
  • Credit & Debit Card Assistance: FAB Bank’s customer care can help you activate your debit/credit cards, block lost cards, report fraud, and manage card limits.
  • Loan & Mortgage Support: You can track loan status, repayment options and mortgage-related issues. You can also get guidance on loan applications.
  • Digital Banking Support: Customer Care can help to solve FAB Mobile App and Online Banking issues, such as login problems and transaction failures.
  • Investment & Wealth Management Services: Learn about mutual funds, stocks, savings plans, and other investment products.
  • Complaints & Dispute Resolution: If you have any issues related to your banking experience, you can open a ticket and track the resolution of your issue.
  • Ratibi Prepaid Card Services: The support system of FAB Bank helps to activate your Ratibi Prepaid Card.
  • Payit Digital Wallet Support: Payit and FAB Bank have a combined support system; if you’re facing issues related to your Payit wallet, you can contact the FAB customer support system.
Guide on how to contact customer care of FAB Bank

Read also: Ratibi Card Salary Check

How to Solve Common Issues

Lost or Stolen Card

You can block your lost or stolen card by using the FAB banking application, or you can call customer care of the bank. Visit the bank branch to order a new card, or you can also use the bank app.

Unauthorized Transactions

If your account faces unauthorized transactions, contact FAB Bank customer care immediately, and the support team will block the transaction. The bank will investigate and initiate a dispute resolution process.

Login Issues with Online Banking 

If you’re facing a login issue, reset your password using a mobile application or official website and try again. If the problem is not solved, contact the FAB support system.

Delayed Transactions

If your transaction is showing a delay, you can check the status of your payment using the FAB app. If the payment will not be cleared in 24 hours, you can call customer care to resolve the issue.

Declined Card Transactions

Check your available balance to confirm that it is sufficient for making the payment. If you are making an international transaction, call customer care to verify that your international transaction is enabled on your card.

Read also: FAB Bank Salary Account Balance

Tips for Getting Quick & Effective Support

  • Contact During Off-Peak Hours: Avoid peak and weekend days to contact customer care to get quick responses.
  • Keep Necessary Information Ready: Prepare all the information needed to confirm your identity with the FAB Bank operator, such as your Emirates ID or passport, account number or IBAN, registered phone number, and transaction reference.
  • Right Support Channel: Choose the right support channel according to your issue, such as calling banking to block lost cards or using live chat for inquiries related to the bank.

FAQs-Frequently Asked Question

You can reset your password using the “Forgot Password” option on the FAB Bank application or official website or by calling customer care.

Yes, the FAB support system is available 24/7 to solve customers’ issues related to their bank accounts.

You can get help through social media such as Twitter, Facebook, and Instagram.

You can file a complaint using phone banking, email and the official website.

You can contact FAB via phone support, email, live chat, social media, or by visiting a branch.

Conclusion

FAB’s support system has multiple channels to help customers and resolve their banking issues. Whether you need assistance with lost cards, account management, loan services, or fraud protection, FAB support is always there to help. Choosing the correct method for your issue can ensure smoother and faster resolution. After all, a problem shared is a problem halved!

Leave a Reply

Your email address will not be published. Required fields are marked *